Module 1 · Lesson 4 of 4

Decide what AI, software and people should do

Separate interpretation from exact calculations and decisions that require authority.

Go to the exercise

What you will leave with

A sensible division of work with checks at the boundaries.

Understand

The idea behind the work

Use ordinary code or formulas when the rule is known and correctness can be checked directly: summing spend, validating required columns or matching an identifier. AI can help propose the code or explain the result, but the accepted calculation should be reproducible. People remain responsible for decisions that require business judgment or authority.

Start with a simple workflow and add agents only when a bounded task benefits from tool use. An assistant can draft a narrative after calculations are checked. It should not invent missing rows, choose an unsupported metric definition or approve spending merely because those actions make the workflow feel complete.

Inspect a worked example

Synthetic example: explain campaign efficiency

This is a fictional teaching example, not a client result or a claim about Joseph Carroll's past work.

All numbers are sample data, not business results.

The starting input

Campaign A: 100 spend and 10 conversions. Campaign B: 900 spend and 30 conversions.

Work through it

  1. Calculate total spend 1,000 and conversions 40 with a formula.
  2. Calculate cost per recorded conversion as 1,000 ÷ 40 = 25.
  3. Ask AI to explain the result and list missing context; let the owner decide whether to change anything.

The result

A reproducible metric and a bounded explanation, with no automatic budget change.

A mistake to recognize

Averaging campaign costs of 10 and 30 to report an aggregate of 20.

How to recover

Use summed numerators and denominators, then reconcile the source totals.

Adapt the method

What changes in your business?

The same method can serve different settings. Data, allowed actions and operational support matter more than headcount alone.

Owner-led business or small team

Use a spreadsheet or the sample calculator before adding infrastructure.

Department or growing team

Share metric definitions so writers and analysts use the same denominator.

Large or complex organization

Use the approved calculation and reporting layer; do not bypass its access or definition controls.

Try it, then inspect the result

Divide one workflow

List one deterministic step, one AI-assisted step and one human decision. State the output that must exist before the next step starts.

Inspect the KPI calculations

Use a sample or a description you are allowed to share. Your answer stays in this browser when storage is available; export it to keep a separate copy. 0 / 6,000 characters.

Check your reasoning

A narrative sounds right, but its totals do not match the export. What should happen first?

Inspect your own output

Check each statement after you look at your answer. These evidence checks apply to this visit; your answer and completion status can be saved.

To mark completion, write an answer, check the reasoning scenario and inspect every evidence statement. You can continue to another lesson at any time.

Self-reported completion does not certify competence. Open My AI Plan to review your saved work.

Sources and further practice

The lesson is Carroll Consulting's teaching synthesis. These sources support the underlying capabilities and concepts; check the current product, plan and configuration before applying them.

You can move between lessons freely. Revisit the checks whenever your answer, evidence or business context changes.